Digital Hands, a technical support company that provides onshore outsourced  IT services to businesses, today announced it has been honored with a Spring 2009 STAR Award for Best Practices from the Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals in the nation. The company received a STAR Award for Best Customer Commitment.

"To be recognized as the best in the industry along side of some of the most revered companies in the world is an honor,” said Charlotte Baker, CEO. “We have been able to compete against off-shoring with 100% US-based talent. Our services are cost-effective, produce a great customer experience and keep jobs at home in the US.”

The Best Customer Commitment Award was evaluated on successfully demonstrating organizational commitment, alignment, and focus around gathering and responding to customer feedback, issues, and requests. Nominated companies underwent a rigorous evaluation process with the winners selected by SSPA’s Advisory Board members.
 
“STAR Award honorees set the pace for the entire industry, representing service and support organizations that demonstrate an ongoing high-level commitment to delivering world-class results,” said Stephen Smith, executive director of SSPA. “Digital Hands proved itself through very intense peer competition.”

Digital Hands was presented with the STAR Awards for Best Practices at the Technology Services World (TSW) conference in Silicon Valley. Produced by the SSPA, the Association for Services Management International (AFSMI), and the Technology Professional Services Association (TPSA), Technology Services World 2009 Silicon Valley is the largest gathering of service executives and management in the industry. Attendees came together at this conference to focus on breakthrough service economics that impact efficiency, profitability, and customer satisfaction.